For our Standard and Flexible cancellation policies please see below. Some residences’ cancellation terms differ.
Our Travel Advisors will make sure you’re aware of the cancellation policy when you book.
Standard & flexible cancellation policies
We offer two different rates. If you’d like to change or cancel any aspect of your stay, a flexible rate is available for purchase at the time of booking. Otherwise, standard rates apply.
Standard rate cancellation policy
For bookings made more than 14 days before guest arrival, we offer a 24-hour period from the time of booking during which you can cancel and receive a full refund.
After the 24-hour period, we refund 50% of the booking value, up to 14 days before guests arrive.
If you cancel within 14 days of arrival, the booking is non-refundable.
Bookings made within 14 days of arrival are non-refundable.
Flexible rate cancellation policy
Available for purchase on bookings less than £2k / €12.5k
If you’ve selected the flexible rate you can cancel your booking fully, or make one partial cancellation, at any point up to 4 day before the start of the stay and receive a full refund, less the flexible fee.
However within 48 hours of the start of the stay, we cannot refund the booking.
If you have any questions, please contact us directly.