We understand that you may have lots of questions, so we like to be as clear and informative as possible. The most popular questions are explained here:
- What is Sloane Collection?
- What makes Sloane Collection different?
- Why should I work with Sloane Collection?
- How does Sloane Collection benefit owners?
- How much does it cost to partner with Sloane Collection?
- How does Sloane Collection work with guests?
- How does Sloane Collection select new residences?
- How does Sloane Collection select new residences?
- Can I apply to the collection?
- How much money can I make?
- What do you charge for the service?
- How safe is it to list my property?
- How do I protect my valuables / privacy or priceless collection of Lionel Richie CD’s?
- What happens if you find damage?
- Do you withhold any money to cover small damage costs?
- What happens if something goes wrong?
- How easy is it to get started with Sloane Collection?
- The big Question… Am I allowed to do this?
- Can you help me convert my place into serviced accommodation?
- Is it difficult to prepare my property?
- Can you find me guests at short notice?
- What kind of contract do I need to sign?
- Do I have to commit to a certain amount of availability?
- Can I use other management companies to fill dates?
- What if I want to stay in my property, how do I book it for myself?
- Does my property need to be of a certain quality or size?
- How about health and safety?
- What else is required at my property?
- Do I need to have a traditional phone line/land-line installed?
- How do you set pricing?
- Do you advertise on booking channels, and do I need to pay for this?
- What if I already have already listed on those sites?
- Do I need to provide you with photographs?
- How do guests pay you?
- How do guests interact with Sloane Collection?
- Will someone from Sloane Collection meet the guest at the residence?
- When will I get paid?
- What if I already have bookings on my property?
- Why do you do fee based pricing?
- What kind of reporting do I get on my unit?
- How are taxes paid on my income?
- Do I have to handle paying any taxes?
- Do you charge cleaning fees?
- Do I need to provide you with a cleaner?
- Do I need to do my own laundry?
- Do I need to provide amenities every time a guest stays like soap, paper towels and toilet paper?
- What if I want to do some decorating?
- What happens if there is an emergency, who does the guest call?
- How do you deal with noisy guests?
- Do I have to allow pets?
- What about regular maintenance?
- Are there regular services I should have scheduled?
- What about rubbish collection? Who handles it?
- Is Sloane Collection taking on properties in different locations?
Sloane Collection is a hospitality brand like no other – offering an unprecedented level of service for stays in the finest homes.
We seek and acquire the most elegant upmarket properties, so that our guests can experience them, while providing a service solution that facilitates the owner transforming their investment into a asset of profitability.
Sloane Collection is not a vacation rental listing site. Quite the opposite actually – We’re a fully-integrated hospitality company.
Our focus is on partnering with owners to help them drive optimum revenue and first class guest experience. And we’re picky (aka selective). We look at our portfolio as a curated collection as opposed to a subscription-based list.
From our owners perspective, we take care of all the details – offering Personal Assistant, Revenue Management, Full Management and Fix Income Guarantee (FIG), our guests tend to be discerning or elite luxury travellers through our black book of fortune 500 Corporate companies, and extensive premier connections. We handle reservations, secure payments, managing daily communication and questions from our guests before, during and after their stay. We make it very easy to do business with us.
We select only the finest properties to be part of the Sloane Collection. Our clients trust that their Sloane Collection experience will be second to none, because our residences are hand-picked in advance and managed pristinely. Our owners appreciate the prestige of being part of such a distinguished collection.
We don’t charge any subscription or “listing” fees. For that matter, we don’t charge guests any fees either. Our model is based on the principle that we’re only happy if you are.
Quite simply, Sloane Collection is the most effective way to maximise the return on your valued investment.
We are like the David of the Goliath industry, and we’re boutique, meaning we take time to really care. We’ll help you to drive more bookings, optimise revenue by introducing your property to luxury clientele who otherwise may not hear about your beautiful property.
We employ a world-class team of specialists in hospitality, real estate, revenue management, marketing and social media. And our email campaigns reach thousands of discerning customers, all looking for their next great stay experience. As a member of Sloane Collection, we’ll provide you with unprecedented reach and exposure to the discerning travellers you seek.
It’s a tailored turnkey solution and we like to think of it as a lifestyle choice, to simplify your life so you can enjoy more time.
Our proposition is to increase your profit, while reducing the costs.
With great listening, application and consistent partnering,
We drive higher ADR’s and occupancy levels to keep your residence booked while manage every facet of the process so that you don’t have to.
From organising photography, writing optimised descriptions, and strategic marketing, to managing logistics like reservations, payments, check-in and check-out, housekeeping, light upkeep, and dispatching emergency maintenance, our intention is to make it possible for you to earn more by simplifying access to the lucrative Travel & Hospitality market – eliminating the frustration and guesswork at every turn.
We believe in a pay-for-performance model. There are no upfront membership fees or set-up costs to work with us.
You pay a fee based on the value of the booking that we send you – and nothing more. In fact, we take care of everything required to showcase your property – including professional copywriting and photography to ensure your property looks top noche.
Once your property is live, it will be shared across our extensive networks, and pushed via our email and web-based campaigns as well as our third party marketing initiatives at no cost to you.
Our success team provides you with all the necessary tools to be successful. They are available to assist with any questions you may have and are eager to offer suggestions on how to maximise opportunities for your property.
Our team of specialists advisors carefully match each guest with the destination and residence that best fits their needs. When a traveller selects your home, you can simply confirm the availability and we’ll do the rest. We’ll coordinate all the paperwork and secure payments, whilst keeping you updated at every stage of the process ensuring that you receive payment for each booking shortly after the check in date.
Guests will be assigned to your account manager, so pre-arrival planning and communication is also managed by us, significantly freeing up your time and resources. We continue to stay in touch with our guests, as they travel to the destination and during their stay, we also provide additional support should they – or you – require it.
When evaluating a potential residence, we adhere to a rigorous set of standards. Only the finest properties are selected to be part of the exclusive Sloane Collection.
All properties under consideration are reviewed by a committee of Sloane Collection executives and villa specialists who understand what our discerning guests are seeking.
- Represent luxurious “homes away from home” experiences, inside and out.
- Are located in magnificent destinations and exclusive locations,
- Reflect an exquisite sense of design and style
If this sounds like we are describing your property we would love to hear from you!
Note, only a select number of properties will be invited to join the Sloane Collection in any given destination. By limiting the number of properties we ensure that each of our residences receive the exposure and attention it deserves.
Please tell us more about your property by completing our online form here.
It is particularly important to include your website details, if you have one. Should your property fit the criteria we are seeking in your destination, we will reach out to you to discuss how we might partner together. If your property is located in a destination which is not currently offered by Sloane Collection, we’ll save your details for future consideration.
Yes you can. If you own a residence anywhere on the globe be it London, Paris, New York, Los Angeles, a villa in Antigua or a chateau in the South of France. If you feel your space has a certain “je ne sais quoi” or offers the charm and neighbourhood worthy of critical acclaim, Sloane Collection wants to hear about it. Fill out our questionnaire here.
Once we’ve seen the particulars of your property, we’ll be better positioned to give you a indication.
In short, Sloane Collection has helped Investor groups increase profitability on their assets by 30%, and BTL investors to double (and in some cases even triple) profitability.
As a homeowner you can expect to earn something in line with the long-term rental value of your home, which usually tends to be enough to cover the mortgage – or perhaps the cost of your accommodation overseas.
Sloane Collection solutions ranging from 10% – 30% depending on service choice. During limited promotions, we sometimes offer new owners even lower rates for their first year of management.
We are convinced that once you signed up, you’ll probably be wondering where we’ve been hiding. But if you have a mad moment and decide that Sloane Collection isn’t for you, then there are no strings attached.
We would love to prove how valuable we could be. Get in touch here
The mantra ‘safety first’ comes to mind. We understand your need for transparency, security and safety.
Before handing over keys to a guest, we first vet and then meet the guest in person, take a copy of their passport, and swipe their credit/debit card. Additionally, we have the facilities in place to defer/pre-authorise the guest’s card to offer you extra reassurance.
If your guest needs help at anytime 24/7 during their stay – we are on call. If there’s any problem before or on return after their stay, we’re available. This process gives us that extra peace of mind, and we are happy to pass that onto you.
The bottom-line is that security matters.
The trust between you and your guest is important. Okay, maybe you’ll never end up being the best of friends, but there are a few things we can try to help make you feel more comfortable. Now for baseball…
First Base: Be insured
At Sloane Collection we advise all owners to obtain adequate holiday rental insurance. In case things go wrong, we can recommend teaming up with a specialist insurance company, (underwritten by a Lloyds of London syndicate), that offers extensive cover to all vacation rental owners in case of lost, theft, public liability or damage (whether malicious or accidental).
The cover is reasonably priced and goes well beyond the typical cover provided by house or rental and contents insurance schemes. For more information about the cover please contact us for details.
Second Base: Be reassured
We know who your guest is. We’ve seen their passport or driving licence. We even have their credit or debit card details and if you’ve heard of Detective John Luther – well he’s a good friend of ours.
Third Base: Common sense
To be sensible is the order of the day. If you have valuable, or movable items, think about taking them with you when you travel, or leaving them with family or a friend.
For example, I love my Lionel Richie Vinyl records, so we simply stash them away somewhere safe.
The thing is, even though we know who you guest is, even though they may have accepted card pre-authorisation and we may have their credit card details, here’s the thing – if you have valuable, irreplaceable, fragile, non-transportable items that you think someone might just want to steal or might accidentally break, then it’s best to remove these from the property. All owners must be aware that there is always some element of risk that an owner must be willing to assume when leasing out their property.
We want our guests and owners to trust each other. So we ask guests to own up to any damage they have done, unintentional or otherwise.
Either way, after each stay we carry out a thorough check of your property. If damage is found we will contact you before mediating to charge for the damage.
Unfortunately, at the end of the day, things do happen. But we will try to handle whatever we can without bothering you.
A standard in the hospitality management industry is to withhold 4% of the gross booking total to cover the costs of small items, however Sloane Collection doesn’t do this.
Guests honor the booking / partner agreement committing to pay for damage via their credit card on file or otherwise.
However, sooner or later homes do require periodic maintenance. Owners should expect every now and again to replace a crockery sets, or light bulbs, replacing a duvet or a shower heads and perhaps do some cosmetic touching up, like repainting etc.
In the case of broken appliances, we want you to feel at ease, so we’ll always try to contact you before proceeding with any repair work. We will use reliable tradesmen and do our best to handle things efficiently.
For more serious complications that might make your property hazardous or uninhabitable, for instance a major leak – it’s in both of our interests to fix the situation fast and cost-effectively. Be assured, we will keep you updated as soon as we can.
With a rolling monthly contract, no start-up fees or volume commitments, getting started with Sloane Collection is easy and risk-free.
If your property is already an listed on a booking website we can activate set up fast, and have everything ready to rock and roll within a few weeks.
Normal activation includes addressing photo requirements, copywriting and optimising listings, defining your pricing strategy and revenue optimisation, activating marketing/advertising via our corporate networks, major booking channels & partners, and the commencement of reservation management – all done quick sharp.
Naturally, if your property is in the process of development or being converted from a residence or long-term rental into service accommodation, we may need to allocate more time.
In short – yes. Providing, of course, you have not received a specific legal injunction or enforcement notice not to (and boo hiss if you have).
Offering a licence to guests is permitted by most long-leases and mortgages. Neighbours and tenant associations also generally can’t prevent you from doing it (though as a good neighbour, you may like to let them know). Ultimately it’s your call and you have to make your own decision. But if in doubt, please seek your own advice.
Yes we can. From consulting, to meeting the movers or the WiFi company, Sloane Collection can quickly and smoothly help you transition through the process.
Not at all. In fact, we can help you do it.
When we take on your residence , first we listen, share our experience and recommendations, then partner with you to address your requirements.
Depending on property location, we’ll either walk through your place room-by-room, or in areas where this is not possible, we will ask you to provide us with recent images and if at all possible, suggest a virtual online tour (Skype/Facetime) to make a list of all the things needed prior to someone staying. It might be something as simple as clearing out the fridge to placing fresh towels in the bathroom, or making sure there’s enough closet space for guests.
Our role is to help, guide and take the tedious work off your hands. So if you feel you would like some assistance – please get in touch.
By always being prepared, i.e. keeping your place reasonably tidy etc. our owners find that they can pretty much be ready to up and roll out at a moment’s notice.
The cool thing is, because you would have already told us all the little finicky things about your property, like how to turn the heating on, or where your fuse box is, and because in most cases these details will be addressed in your house manual, you won’t have to spend needless amounts of time repeating yourself to every guest or dealing with frustrating calls while you’re away. We will communicate all the essentials with guests on your behalf.
Yes. Sloane Collection has deep alignment corporate HR departments, relocation agents, major online booking partners and OTA’s and is your best solution to finding guests at short notice.
We have millions of travellers ready to book at any given time. So as soon as you let us know that your place is available, or that you’ll be taking off somewhere, we’ll start marketing to generate those bookings for you.
At Sloane Collection we like to keep things simple, easy and up-front. So, you’ll find that our contract is straightforward without any onerous clauses. It includes a 30-day out clause that kicks in if for any reason you are not happy with the service.
No, however we do require that all properties are all year-round leases.
Of course there is no problem if you as an owner, or your friends or family want to use the property for weeks or even months at a time, however we do reserve the right to cancel your agreement if the property is predominantly unavailable for bookings.
If you plan to put your property on with other management companies, making your property available occasionally or as and when dates are free, then your property is probably not quite right for the Sloane Collection, our key distributors also work under these terms.
All you need do is get in touch, send us an email or call us – and we will block out the dates for you. After your stay, we’ll even schedule cleaning so that it is ready for the next guest.
In short – yes.
Sloane Collection works with luxury high-end properties in desirable locations. This could be a fabulous apartment in Kensington & Chelsea, a villa in Tuscany or a second home in a popular destination.
The issue comes when trying to pick the best properties. We ask difficult questions like: Would we want to stay in this property? Is it exceptional? Is it well kept? Does it express the unique vibe of the local neighborhood? And for us to say yes, at a minimum it has to be safe, comfortable, and ideally located in a great location with ease of access.
Please get in touch to see if your home qualifies here.
Obviously, we don’t and you shouldn’t compromise on the safety of your guests.
The most important thing is to make sure your property is safe. That means, no risk of gas leaks, no dodgy old electrical appliances and no highly combustible furnishing. In our experience, most well kept properties should be fine.
In particular, you should have appropriate certifications for your gas and electrics. And you’ll need to tell us the fire escape route. You are legally obligated to make sure that your furniture is fire-safe and it’s a legal requirement to ensure that smoke alarms and carbon monoxide detectors are fitted in your property.
Guests expect a fully functioning property upon arrival.
Now it may sound ridiculous, but this includes making sure you have furniture (yes we said it), appliances, cookware, glasses, silverware, internet, TV etc. as well as a good supply of bed linens, bath and hand towels and typical consumables like light-bulbs and batteries.
If required, we can work with you to make sure that you have everything in place. Internet connections are required at every home, however TV can be optional in certain rural areas.
Tastefully decorated properties tend to command higher rates and we always encourage owners to keep the property so that will showcase well.
To decide what you need for your property, a good rule of thumb is to put yourself in the guest’s shoes and ask yourself the question: If you were staying in this accomodation somewhere for a week, what would you expect to have in it? And that’s what you should aim to provide for your guests.
No. A landline is not necessary unless you wish to have one for your own personal use. While WiFi is a standard requirement we do not require a landline. Pretty much all guests have personal mobile phones.
The straightforward “stuff”
In short, it depends, our revenue managers will set rates based on several unique variables.
First we listen to your story to date, look at the characteristics of your property (location, size, décor/finish etc.) We assess your competition to ascertain a go to market strategy. Initial rates will then be set for each day of the week and time of the year. For instance midweek days may be set at one price, and weekends at another. Holidays and peak periods may be set at a higher rate with off-season prices set lower.
Once we agree on the initial prices with you, we ask if you want to be included in our dynamic pricing program. Over 90% of all owners decide to participate.
The technical “stuff”
Our Revenue Management program, positions the Sloane Collection specialists to track the performance of your unit to make frequent pricing optimisation adjustments.
On a technical level, our experts will analyse real time market data, taking into consideration seasonal events and the different algorithms of each major booking channel to optimise your pricing for maximum revenue.
To give you the heads up – no pricing is ever set perfectly the first time – the key is to monitor and adjust pricing up or down based on actual demand and market sensitivities and fortunately this is where Sloane Collection excels.
We monitor market availability and hotel pricing data to benchmark property enquiries and reservation volumes against historical numbers and comparable units.
It’s a continual process to drive profitability. Our chief objective is to track the booking conversion rates of your property, then adjust pricing up or down based on performance. Bottom line – the more money you make, the more money we make. We’ll do everything we can to maximise revenue for you.
Here a few tidbits of how we may optimise pricing to drive profitability:
If we find that your property is booking more quickly for comparable times of year than the other units in your area – it may be an indicator that we have set your price too low, and we may increase the price.
If your unit becomes available last minute, and has availability within the next few weeks, we may apply alternative levels of discounts across our partner and channel network to try and poach that last-minute traveller looking for that last minute discounted deal.
If we observe that your calendar in the months ahead has large availability periods or perhaps lower than expected occupancy levels, we may adjust your prices down to stimulate bookings, increasing pricing once occupancy levels start improving.
All of these variables and many more can result in your ” Rates or Booking Total ” being different than the initial pricing that was set for your property.
You’ll find us wherever the majority of travellers are looking luxury accommodation, and understand that most travellers book accommodation on the major travel sites.
We synchronise your availability calendar so every site shows the correct rates and availability all of the time. We believe no other management solution drives more for bookings and revenue than Sloane Collection. And it’s in our interest to do so – after all… if we don’t book your property we don’t make a dime.
As you’re probably aware, each booking channel or partner has a slightly different business model, but in general most have a combination of a small commission payable by the owner and a fee that gets charged to the guest.
We understand that most owners may have already created listings on booking sites, so we will work with you to migrate them over to our managed account.
Then we will set about optimisation and professionally re-writing your listing if necessary. This includes adding or improving the photos and configuring the listing to synchronise pricing and calendar data across the channels and partners networks applicable for your property.
If you have them, great! If you don’t, we’ll handle it. Even if you have existing photos, we’ll likely ask you to shoot some more.
There is a direct correlation between the quality of your photographs and the performance of your listing. The point is, when looking online – travellers love to see great images. The better the quality of your photos, the better the chance of them booking your property.
We have several professional photographers on our books; each required to have a professional, high quality real-estate wide-angle lens, professional tripods and the applicable equipment to ensure your photos look amazing.
Guests can pay via debit or credit card: VISA, MasterCard and American Express. They can also pay by bank transfer if the amount of time between booking and check-in is at least 7 days.
Our customers overwhelmingly prefer to pay with credit cards for transactions rather than send or pay in cash – it is safer, easier, and more secure. Credit card companies do charge for their service, we deduct the typical % fee for Visa/MasterCard from the gross booking total to cover their fees.
We have several ways for guests to communicate with us.
Firstly via our website and email, and secondly – we have people ready to answer the phone around the clock.
Yes, one of our greeters will be waiting for the guest inside the property before they arrive. (location specific).
It’s really important for us to know the arrival time of the guest in advance, especially if they are going to be running late, or perhaps early. So we ask each guest to let us know arrival details as soon as they can so that we can the appointment and inform you accordingly.
Payout to owners usually takes between one to five business days for the funds to reach your nominated bank account taking into consideration, weekends, holidays and international bank transfer times.
No problem. Sloane Collection will charge a reduced rate to manage those guests on your behalf including (reservation management, customer service, collections, scheduling check-ins, check-outs, cleaning, etc.) However if you wish to manage the guest yourself, we will block the applicable booking dates off in our calendar and no charges will apply.
Fee based pricing is the standard for the industry. There are other models out there, but we believe it perfectly aligns with our mantra of making it easy for our owners rather than being “cloak and dagger” about what fee we take.
We are big on working together and partnering with our owner groups. We make money only when you make money. And the only way to increase our revenue is to help you increase yours. Consistent partnering, performance and profitability go hand in hand.
You will receive a payout statement from us after each booking. Details will include the net booking total less any service charges that you have incurred.
Tax is an especially complex topic, so please take some time to understand the rules as they apply to you and your particular situation and country.
If you like, we are happy to provide links and suggestions to get you started. However just to be clear: the information provided is not legal or tax advice – but is to be taken as a good starting point for your research. Also we have not independently verified the links provided for the UK, so although the website or guide maybe from a government agency, we suggest that you confirm its accuracy.
Overall, the money that you earn from your property or hosting is viewed as income, and will be subject to tax.
Depending on the amount you earn, in the UK it may need to be declared to HM Revenue & Customs. Income may be subject to a number of different possible tax reliefs and allowances, so we suggest that you do your own research into what might apply in your case.
For instance, if you’re an owner in your main (or only) residence, you might be able to benefit from the “rent-a-room” allowance, which may allow you to earn an amount of income (up to £7,500) from renting out part of your main residence without having to declare it or pay tax on it.
This scheme is subject to change at any time, so you should check the latest situation with HM Revenue & Customs. You can read about the scheme here. If the property isn’t your main (or only) residence, the rules that apply to income from property will usually apply. You can read about these here.
If it is a requirement in your country to collect taxes from guests then you are legally obliged to handle it.
In most cases we will charge the guests the cleaning fee following their visit, and in turn pay the cleaners.
If you wish to have your home cleaned while you, a family member, or friends are using it (and before the next paying guest arrives), feel free to let us know and we will make the arrangements, deducting the cost from your next booking.
Our service solution (in selected countries), includes contracts with professional cleaners who are fast, flexible, and reliable. If you don’t have a regular cleaner, we can have one equipped and ready to go. And even if you do, we may decide to use someone from our pool of cleaners.
No. Under the Sloane Collection service solution (in selected countries), we charge a fee to cover the laundry service with every clean. Our cleaners will either do it on-site if time permits or take it to a laundry facility as a backup.
46. Do I need to provide amenities every time a guest stays like soap, paper towels and toilet paper?
No, you don’t need to worry about it. (Location specific), we ensure that your property is stocked and ready to go. We require properties to come with an initial set of amenities so when guests arrive, they don’t need to head straight to the local convenience store.
Our amenities package includes a couple of sets of toilet rolls per bathroom, a roll of paper towels, small sizes of soap, shampoo, conditioner, and washing-up liquid in the kitchen. Sloane Collection buys hotel amenities in bulk and restocks these for every stay. Rather than have an owner manage and maintain this, Sloane Collection will bill owners per stay to completely restock.
Go for it. We love when an owner gets involved and takes pride in decorating and improving their property. But before you go all out, please get in touch to make sure that the dates you are planning for your refurbishments are not already booked out to a guest.
In case of emergency the guest always contacts Sloane Collection. We handle the communication and dispatch the appropriate handyman. We pay the handyman and then add the bill to you owner statement, taking the cost out of the income owed to you for that booking and if necessary, subsequent ones. This way you don’t have to worry about being out of pocket for anything unless it happens to be a major repair.
We require guests to be at least 25 years old. Additionally we have a strict policy of evicting guests upon any sign of noise, partying, or over-occupancy. We do not tolerate abuse, and put heavy measures in place to evict guests by charging additional fees.
If we do receive multiple noise complaints, we will contact the police and attempt to remove the guest from the property for the remainder of the stay.
No. But to be fair, some owner’s do and some owners don’t – it’s totally up to you.
In many cases owners can attract more demand if they allow pets, but we understand that many prefer not to.
Sloane Collection provides guest management services, and property management to owners, but Sloane Collection is not a maintenance company.
Our team is not made up of maintenance personnel. But we can address maintenance issues as and when they arise.
We handle a 24/7 service center and can provide reservations management, guest support, regular housekeeping scheduling and inspections, plus can dispatch qualified maintenance contractors if needed. During inspections we will restock consumable items like soap, toilet paper, shampoo, and even perform simple upkeep like changing remote control batteries or light bulbs for lamp fixtures if spares are available on-site.
In addition to the annual gas certificate, lawn and pool service servicing, Sloane Collection recommends (for applicable locations) to have a licensed HVAC service plan in place that regularly services your air conditioning and heating appliances as well as changes your air filters.
In certain markets we also suggest a regular pest-control service, and in snowy areas perhaps a snow removal service. We strongly recommend an annual garage door service plan, gutter cleaning in heavy leaf areas, and twice-yearly window cleaning.
Stick with your regular provider – if guests are in the property on pick-up days we ask them to take out the trash. If no one is there, Sloane Collection cleaners will put out the trash with no charge to you. If you are there on regular days, then please put it out yourself.
Absolutely. Irrespective of where you are in the world, if you’re interested in being part of the exclusive Sloane collection please apply here, we’d love to hear from you!
If you have any further questions, about anything at all, please do get in touch.